Afzalur Rahim points out that "intergroup conflict is inevitable in complex organizations." Further, as the University of Oregon's Holden Leadership Center points out, "conflict is inevitable in any interpersonal relationship." What determines whether or not conflict will have a negative or positive result lies with how it is managed.
An important key to learning how to manage conflict effectively lies with recognizing that there is not just one right way to deal with conflict.
In a Nutshell It's important to remember that there are many strategies we can use in conflict situations, but each of us tends to habitually use some strategies more often than others.
Avoidance may manifest as withdrawing or backing down when confronted, changing the subject or sidestepping the issue, pretending like something isn't bothering you or that there isn't really a problem, putting off dealing with things, or physically removing yourself from the situation by walking away or maybe even quitting your job.On the other hand, the controlling style of conflict management intimidates people, and they may be afraid either to admit to problems or to give you important information.